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Refunds & Returns

We are here to sort out anything that goes wrong, before and after your order. Our 5-star customer reviews are the result of taking that seriously.

Every map is made to order and carries your date, your place and your words, so it cannot be resold to anyone else. For that reason we do not accept returns or offer change-of-mind refunds on personalised prints. What we do instead is put right anything that arrives wrong, and we do it without asking you to post the print back.

If your print arrives damaged, wrong, or not at all

You are eligible for a refund or a replacement if:

  • The product you received is severely damaged, or
  • The product you received differs significantly from what is advertised on our website.

Send us a couple of photos and we will inspect them from here. Because the maps are custom made, we do not ask you to ship anything back to us. We accept exchange or refund requests up to 30 days after the purchase, and we need an order number or proof of purchase to process one.

If your order never arrives, tell us and we will chase it with the carrier. Once they confirm it as lost we reprint it or refund you, whichever you would rather have. Parcels are sometimes scanned as delivered a day or two before they turn up, which is why we wait for the carrier's answer rather than guess at it.

If the order details were wrong

If an error in the details you gave us produced an incorrect design — the location on the map, or any text written on it — we cannot accept a return for it. The same applies to the print features you chose, such as size or format, and to mistakes in the shipping address. Where a print comes back to the labs we are happy to reship it once a reshipment fee is paid, which depends on the corrected address. Write to support@starrymaps.com and the team will sort it out with you.

Digital downloads

Digital downloads look exactly as they do on our website. If you have made a typo in your personal message, or you cannot download the file after purchase, get in touch at support@starrymaps.com and we will fix it.